Returns & Exchanges

At PrimePrometics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid shipping label provided by our system.

• 3.
  Package Your Items

  Securely pack the products in their original packaging and attach the printed shipping label to the outside of the box.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number until your refund is processed.